Please be careful when ordering your products. Use the white logo for darker colored shirts and the black logo for lighter colored shirts. These shirts are all custom orders through SpreadShirt.com. Per SpreadShirt terms and conditions, all custom orders are non-returnable and non-refundable. In other words all orders are final. The Horseheads Community Animal Shelter is not responsible for any incorrect orders. The Horseheads Community Animal Shelter is also not responsible for any issues with shipping or delivery of your product. All processing, shipping and handling are done through SpreadShirt.com. Should you have any issues with your order please contact SpreadShirt.com directly for assistance. Their contact information can be found here.